Grace Bay Training Unit
Scenario Training Dashboard
AI-powered voice scenario training for real-world readiness.
Active Users
1
Database connected
Sessions Completed
2
Saved sessions
Average Score
85%
From real reports
Voice Minutes Used
1248
3000 monthly limit
Scenario Categories
5 scenarios and 6 active law or policy documents in the database.
Customer Service
0 scenarios
Complaint handling, difficult calls, service recovery, and professionalism.
Hotel & Resort
1 scenarios
Guest complaints, intoxicated guests, vendors, and tourism safety.
Police
1 scenarios
Officer communication, public contact, de-escalation, and report readiness.
Private Security
2 scenarios
Access control, patrol response, guest handling, and incident management.
Tourism Support
1 scenarios
Lost tourists, missing passports, visitor assistance, and language barriers.
Scenario Library
Aggressive Hotel Guest in Lobby
A hotel lobby where a guest is upset about their room and demanding immediate action.
Unauthorized Beach Vendor
A vendor near resort beach access is pressuring guests and refusing to move when approached.
Suspicious Person Near Hotel Entrance
A person is standing near a hotel entrance late in the evening and staff report suspicious behaviour.
Lost Tourist Seeking Help
A tourist is lost, separated from family, and believes their passport pouch is missing.
Recent Assessment Reports
| Trainee | Scenario | Score | Status | Created |
|---|---|---|---|---|
| Unassigned | Aggressive Visitor at Security Gate | Pending | ACTIVE | 5/19/2026 |
| Unassigned | Aggressive Visitor at Security Gate | 85 | COMPLETED | 5/19/2026 |
| Unassigned | Aggressive Hotel Guest in Lobby | Pending | ACTIVE | 5/18/2026 |
| Unassigned | Aggressive Hotel Guest in Lobby | Pending | ACTIVE | 5/18/2026 |
| Unassigned | Aggressive Hotel Guest in Lobby | Pending | ACTIVE | 5/18/2026 |